RETURNS/ EXCHANGES OF ITEMS

EFFECTIVE April 1st, 2023

All items purchased are final sale. We cannot offer returns, exchanges, or refunds for any item. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective your order is eligible for a refund. 

We thank you for understanding this policy!

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We sincerely regret the error and want to ensure that you receive the correct item as soon as possible! Send us an email at shopherdandco@gmail.com to let us know about the error. Please include your name, email address, and order number. Be specific about the issue: original product you ordered and the product you actually got, including its style, color, and size. Please include a picture of the defective products. Example: displaying the wrong item, size, or defect.

We will provide you with a 40% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected. 

COLOR DISCLAIMER

HERd & Co makes no guarantees regarding color matches of product.

Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Dark Green, Hunter Green, Forest Green etc.) are not necessarily an exact shade match to each other or to any of the HERd & Co. thread guide options.

Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.

WHEN WILL MY ORDER BE SHIPPED?

Due to products being made to order, orders will take 7-14 business days to process and ship. If your order takes more than 2 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed. 

For International shipping please allow an additional 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

HERd & Co WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

Before submitting an order, it is the customer's responsibility to provide accurate information. We are unable to make any changes if the shipping or product information provided is entered incorrectly at the time of purchase.

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

Is my H&C shirt men's or women's sizing?